Customer Experience

New to Outer Reach? Wondering what to expect when you sign on with us?

Once confirmed that Outer Reach is available in your area, and you submit for service, here is what you can expect from our exceptional customer service and technician team.

Step 1


Once you submit for service, you will hear from us within 24 hours.

Step 2

We will schedule one of our technicians to come out to your home and run a field test.

Step 3

Once a strong signal is confirmed, your technician will set you up for service.


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Step 1: Once you submit for service, you will hear from us within 24 hours.
We will plot your address on our service map to ensure we can deliver high quality wireless internet signal to your home from one of our towers.

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Step 2: We will schedule one of our technicians to come out to your home and run a field test.
Within a week, an Outer Reach technician will be at your house to run signal tests. Outer Reach promises to only sign on new customers who have a strong service signal from one of our towers. This step guarantees that we are delivering on that promise.


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Step 3: Once a strong signal is confirmed, your technician will set you up for service.
During that same visit, once a strong signal has been verified, your Outer Reach technician will install the receiver to the side or roof of your home. The technician will then run the fiber-optic cabling from the receiver into your home to connect it to your router or modem. Installation and configuration takes 2 - 3 hours to get your home online.

For more information on the installation process check out our FAQs section regarding set-up.

Excellent Customer Service

Where internet service meets customer service.

Committed to maintaining a high quality broadband experience for residential and business. Our team is dedicated to providing solutions for our neighbors and communities in Maine. We provide round the clock access to person-to-person customer service and strive to be one of the best internet options for rural areas in Maine.

Local

Mainers helping Mainers - keeping you connected to your communities and beyond.

Trusted

True to our Maine values, serving to bridge the digital divide in Maine and beyond.

Dedicated

Committed to maintaining a high quality broadband experience for residential business.

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